We hope you are delighted with your MegaHitch Lock merchandise. If for any reason you wish to return your purchase from this Site, we will accept merchandise in its original condition, within 30 days of the date of delivery.
Returns must be shipped for processing to:
Clearwater Industries
1001 Bertelsen #B
Eugene, Oregon 97402
Attention: Sales Support
Our Return Procedure
Once we receive your returned merchandise and it is accepted for return, your refund or new item will be processed within a few business days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that merchandise showing signs of use or damaged in any way will not be accepted for return. Returns without a Return Authorization Number or merchandise that is improperly packaged will not be accepted for return.
How to Prepare a Return
- Please call 1.888.531.0748 or contact us via e-mail to obtain a Return Authorization Number. If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Number will be emailed to you.
- Package Your Return: The merchandise returned must be received in sellable condition together with the Return Authorization Number, copies of any email instructions received from Customer Support, appropriate sales invoice and all original packaging and enclosures.
- Shipping Your Package: By using our preferred UPS shipping method you can track your shipment instantly. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation on if a package is lost, stolen, or mishandled. These instructions must be followed exactly; failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at 855-888-6342 or contact us via e-mail.